{"id":37171,"date":"2025-12-01T11:27:16","date_gmt":"2025-12-01T03:27:16","guid":{"rendered":"http:\/\/quanlian.pro\/?page_id=37171"},"modified":"2025-12-19T13:03:18","modified_gmt":"2025-12-19T05:03:18","slug":"returns","status":"publish","type":"page","link":"https:\/\/goquanlian.com\/?page_id=37171","title":{"rendered":"Returns"},"content":{"rendered":"\t\t
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Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Quanlian | Return & Refund Policy<\/b><\/h1>

If you are not satisfied with a product purchased on Quanlian, you may return it for a refund by following the steps outlined in this Return & Refund Policy.<\/p>

1. How to Return an Item<\/b><\/h2>

Please follow the steps below to initiate a return:<\/p>

Step I \u2014 Submit Your Return Request<\/b><\/h3>

If you do not have a Quanlian account, open your Order Confirmation Email<\/b><\/span> and click \u201cSave Your Order\u201d<\/b><\/span> to proceed.<\/p>

Step II \u2014 Select the Order<\/b><\/h3>

Go to Your Orders<\/b><\/span>, locate the relevant order, and click \u201cReturn\/Refund\u201d<\/b><\/span>.<\/p>

Step III \u2014 Choose Items to Return<\/b><\/h3>

Select the item(s) you wish to return and choose a reason.<\/p>

Some reasons require additional information; please provide the required details and click \u201cNext\u201d<\/b><\/span>.<\/p>

Step IV \u2014 If the Item Does Not Require Return<\/b><\/h3>

Simply select your preferred refund method:<\/p>

  • Refund to <\/span>Quanlian Credit Balance<\/b>, or<\/span><\/p><\/li>

  • Refund to your <\/span>original payment method<\/b><\/p><\/li><\/ul>

    Click \u201cSubmit\u201d<\/b><\/span> to complete the request.<\/p>

    Step V \u2014 If the Item Needs to Be Returned<\/b><\/h3>

    Choose the return method and submit your request.<\/p>

    A return label<\/b><\/span> will be provided.<\/p>

    \u2714 The first return per order<\/b><\/span> (including multiple returnable items) is free within 90 days<\/b><\/span> of purchase.<\/p>

    \u2718 Some exceptions apply.<\/p>

    Step VI \u2014 Package Requirements<\/b><\/h3>

    Place all return items in one package<\/b><\/span> along with their original barcodes<\/b><\/span>.<\/p>

    If a barcode is missing:<\/p>

    Place the item in a transparent bag<\/b><\/span> and include it in the return package.<\/p>

    Your package will undergo quality inspection<\/b><\/span>. Refunds are processed only after passing inspection.<\/p>

    Step VII \u2014 Ship the Package<\/b><\/h3>

    Print the provided return label and attach it to the package.<\/p>

    Drop it off at your nearest Neighbour Express \/ Canada Post \/ UPS<\/b><\/span> location.<\/p>

    Step VIII \u2014 Track Your Refund<\/b><\/h3>

    You may view the refund status in:<\/p>

    • The order details page<\/p><\/li>

    • SMS notifications<\/p><\/li>

    • Email<\/p><\/li>

    • Push notifications<\/p><\/li><\/ul>

      Note:<\/b><\/span> Your package must be postmarked within 14 days<\/b><\/span> after submitting the return request, otherwise the return will be cancelled.<\/p>

      2. Is Return Shipping Free?<\/b><\/h2>

      \u2714 The first return per order<\/b><\/span> within the return period is free<\/b><\/span>.<\/p>

      \u2714 Oversized\/overweight items may be returned via self-shipping<\/b><\/span>; once returned and inspected, you will receive an equivalent Quanlian Credit refund<\/b><\/span>.<\/p>

      If you have already returned one item and need to return additional items from the same order, you may still do so if the return window is open.<\/p>

      For <\/span>second and subsequent returns<\/b> of the same order:<\/span><\/p>

      • You may use our return label<\/p><\/li>

      • A <\/span>US$10.00 shipping fee + applicable taxes<\/b> will be deducted<\/span><\/p><\/li><\/ul>

        To reduce extra costs and environmental waste, we recommend sending all return items in one shipment.<\/p>

        3. Where to Find Your Return Label<\/b><\/h2>

        You can download the return label in two ways<\/b><\/span>:<\/p>

        Option A<\/b><\/b><\/p>

        All Orders \u2192 Print Return Label & Start Return \u2192 Print Return Label<\/b><\/b><\/p>

        Option B<\/b><\/b><\/p>

        Returns \u2192 Print Return Label \u2192 Download & Print<\/b><\/b><\/p>

        4. Return Window<\/b><\/h2>

        You may return items within 90 days of purchase<\/b><\/span>, except for the following:<\/p>

        I. Non-Returnable Items<\/b><\/h3>

        • Worn, washed, damaged clothing, or clothing missing tags\/hygiene labels<\/p><\/li>

        • Grocery items<\/p><\/li>

        • Certain health & personal care items<\/p><\/li>

        • Customized items<\/p><\/li>

        • Certain underwear products<\/p><\/li>

        • Items marked as non-returnable by sellers (still subject to Quanlian policy)<\/p><\/li><\/ul>

          II. Electronics<\/b><\/h3>

          Most electronics have a 45-day, 60-day, or 90-day<\/b><\/span> return window.<\/p>

          Please check the product detail page for specifics.<\/p>

          Important:<\/b><\/b><\/p>

          Return packages must be shipped within 14 days<\/b><\/span> after submitting the return request.<\/p>

          Once the window closes, returns will no longer be accepted.<\/p>

          5. Refunds<\/b><\/h2>

          I. Advanced Refund<\/b><\/h3>

          In some cases, we issue a refund after you ship the package.<\/p>

          If the item is not returned or fails inspection, the amount may be charged back to your original payment method.<\/p>

          II. Standard Refunds<\/b><\/h3>

          Processed after the returned item passes quality inspection.<\/p>

          III. Refund Deductions<\/b><\/h3>

          Refunds may be reduced if the item:<\/p>

          • Shows signs of use or damage<\/p><\/li>

          • Has missing parts\/accessories<\/p><\/li>

          • Was damaged due to improper return packaging<\/p><\/li><\/ul>

            IV. Missing Item Refund<\/b><\/h3>

            Go to Support Center \u2192 Missing Item\/Part<\/b><\/span>, or contact the seller\/service team.<\/p>

            V. Delivered but Not Received<\/b><\/h3>

            Go to <\/span>Customer Service Center \u2192 Package Shows Delivered But Not Received<\/b>.<\/span><\/p>

            VI. Refund Processing Time<\/b><\/h3>

            Your financial institution may take 5\u201314 business days<\/b><\/span>, and in some cases up to 30 days<\/b><\/span>, to post refunds.<\/p>

            Shipping fees, import fees, and insurance fees are non-refundable<\/b><\/span>, except where required by law.<\/p>

            VII. Refund to Quanlian Credit (Optional)<\/b><\/h3>

            • Faster than refunding to original payment method<\/p><\/li>

            • No expiration date<\/p><\/li>

            • Cannot typically be exchanged for cash<\/p><\/li>

            • Can be used for future shopping on Quanlian<\/p><\/li><\/ul>

              Learn more: <\/span>About Credit Balance<\/b><\/b><\/p>

              6. Refund Timeline<\/b><\/h2>

              After we process your refund, additional time is needed for your bank or payment provider to finalize the transaction.<\/p>

              Timelines may vary by financial institution.<\/p>

              7. Important Reminders<\/b><\/h2>

              I. Do Not Use the Delivery Address for Returns<\/b><\/h3>

              Returns must<\/i> be shipped to the address shown on the official return label.<\/p>

              Sending the package elsewhere may cause delays.<\/p>

              II. Do Not Include Non-Return Items<\/b><\/h3>

              If you accidentally place the wrong item inside the return package:<\/p>

              Contact Customer Service<\/b><\/span> immediately.<\/p>

              We <\/span>cannot guarantee recovery or compensation<\/b> for misplaced items.<\/span><\/p>

              Need Help?<\/b><\/h2>

              • Items from Local Warehouses:<\/b><\/b><\/p>

                Go to <\/span>Return Details \u2192 Contact Seller<\/b><\/b><\/p><\/li>

              • Other Items:<\/b><\/b><\/p>

                Contact <\/span>Quanlian Customer Service<\/b><\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                Return Quanlian | Return & Refund Policy If you are not satisfied with a product purchased on Quanlian, you may<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37171","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goquanlian.com\/index.php?rest_route=\/wp\/v2\/pages\/37171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goquanlian.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goquanlian.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goquanlian.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goquanlian.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=37171"}],"version-history":[{"count":19,"href":"https:\/\/goquanlian.com\/index.php?rest_route=\/wp\/v2\/pages\/37171\/revisions"}],"predecessor-version":[{"id":37331,"href":"https:\/\/goquanlian.com\/index.php?rest_route=\/wp\/v2\/pages\/37171\/revisions\/37331"}],"wp:attachment":[{"href":"https:\/\/goquanlian.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=37171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}